Terms of Service
Last updated 12 September 2026
These Terms of Service govern purchases from and agreements with Human Design with Gloria for Human Design digital products, private consultations, Living Your Design, and private mentorship. They do not govern Energy Healing with Gloria, which is a separate practice with separate terms.
By placing an order, booking a paid service, or entering into an individual mentorship agreement, the customer accepts these Terms. Mandatory consumer rights remain unaffected.
1 Provider and scope
The contracting provider is the person identified in the website Imprint (Impressum) under the trading name Human Design with Gloria. The contact details in the Imprint apply to contractual and legal notices.
These Terms apply to consumers and business customers unless a provision expressly applies only to consumers. A consumer is a natural person acting mainly for purposes outside their trade, business, or profession. Individual written agreements and the specific description shown for the purchased offer take precedence over these general Terms.
2 Human Design offers
The Human Design offers may include standalone downloadable or hosted audio, video, PDF, and other digital resources; paid private consultations; the private 12 week one on one Living Your Design course; and private mentorship offered following a consultation.
The content, price, duration, delivery method, access period, number and length of private sessions, and any product-specific conditions are those stated on the relevant sales page, booking page, checkout, or individual agreement at the time the contract is concluded. No physical goods are supplied unless expressly stated.
3 Nature and limits of the work
Human Design content and guidance are provided for education, reflection, and personal awareness. They do not constitute medical, psychological, psychotherapeutic, legal, financial, or other regulated professional advice. Human Design is not used to diagnose, treat, cure, or prevent illness.
No particular personal, professional, health, financial, or relationship outcome is promised. Customers remain responsible for their decisions and for obtaining appropriately qualified professional support where needed.
4 Contract formation and customer information
The presentation of an offer on the website is an invitation to place an order and is not itself a binding offer. By using the order or booking button, the customer submits a binding offer to purchase. A contract is formed when Human Design with Gloria sends an order or booking confirmation, provides access to the purchased content, or otherwise expressly accepts the order.
The customer must provide complete and accurate contact, payment, and booking information. Where Human Design guidance requires birth information, the customer is responsible for providing the correct birth date, birth time, and place of birth. The consultation price is paid in advance and is not automatically credited against another purchase unless expressly agreed in writing.
The contract language is English. The customer can review and correct entered information before submitting an online order. The order confirmation and these Terms should be retained by the customer.
5 Prices VAT and payment
Prices applicable to a purchase are those displayed before the order is submitted. Prices directed at consumers are total prices and include applicable value added tax unless the sales page clearly and lawfully states otherwise. Any additional charge must be disclosed before the customer places the order.
Payment is due in advance unless an individual agreement states otherwise. Payments may be processed through Squarespace Commerce and integrated providers such as Stripe or PayPal. The payment provider's own terms may also apply. Human Design with Gloria does not receive or control all payment data processed independently by those providers.
For customers outside Germany, the tax treatment may depend on customer status and location. The amount and tax treatment shown in the checkout and invoice apply, subject to mandatory tax law.
6 Digital products and delivery
Standalone digital products are supplied electronically through a download, email, private link, or hosted portal after successful payment. The customer is responsible for providing a working email address, checking spam or filtered folders, and maintaining a compatible device, software, and internet connection.
If access is not provided within the period stated for the product, the customer should use the contractual contact details in the Imprint. Statutory rights relating to non-supply, lack of conformity, and defects in digital products remain unaffected.
An access description such as lifetime access applies only to the assets expressly identified on the relevant sales page. It does not transfer ownership or intellectual property rights. Necessary security, technical, legal, or platform-related changes may be made where permitted by law and without removing the essential benefit of the purchased product.
7 Private consultation
A private consultation is a paid individual appointment of the duration and format stated on the booking or sales page. It is not a free discovery call and does not guarantee admission to private mentorship or suitability for another offer.
Appointment availability is limited. Any rescheduling, cancellation, lateness, or non-attendance conditions displayed before booking form part of the contract. Those conditions do not restrict a consumer's mandatory statutory rights. If Human Design with Gloria must cancel an appointment, the customer will be offered a reasonable replacement appointment or a refund for the unprovided appointment.
8 Living Your Design
Living Your Design is a private 12 week one-on-one course combining recorded teaching and downloadable resources with four private one-on-one sessions of approximately one hour each, as described on the sales page. Scheduling is arranged individually. The customer is responsible for booking and attending the sessions within the course period or other period agreed in writing.
Access to the identified course assets continues for the access period promised on the sales page. Private sessions are personal to the enrolled customer and may not be transferred to another person without written agreement.
Any voluntary cancellation or rescheduling conditions disclosed before purchase apply in addition to, and do not replace, statutory withdrawal and defect rights. Immediate access to digital course assets does not by itself extinguish any withdrawal right that may remain applicable to unperformed service components.
9 Private mentorship
Private mentorship is available only following a paid consultation and express acceptance by Human Design with Gloria. Its scope, start date, communication method, meeting arrangements, monthly fee, intended duration, cancellation arrangements, and access boundaries are set out in an individual agreement before the mentorship begins.
Mentorship is a private, voice-led form of Human Design guidance. It is not therapy, medical care, crisis support, or an on-demand emergency service.
10 Statutory right of withdrawal
Consumers may have a statutory 14 day right of withdrawal for distance contracts. The applicable withdrawal instructions and model withdrawal form supplied before or when the contract is concluded form part of the contractual information. Nothing in these Terms replaces those statutory instructions.
For digital content not supplied on a tangible medium, the right of withdrawal expires before the end of the withdrawal period only when performance has begun after the consumer expressly consented to performance beginning before the end of that period, expressly acknowledged the resulting loss of the withdrawal right, and received the legally required confirmation.
For services, a request that performance begin during the withdrawal period does not automatically remove the withdrawal right. If the consumer validly withdraws after requesting an early start, the consumer may owe the proportionate value of services already performed where the statutory requirements are met. The withdrawal right for a service expires early only after the service has been fully performed and the further statutory requirements are satisfied.
Where an offer combines digital content and private services, including Living Your Design, the withdrawal consequences are assessed under the statutory rules applicable to the relevant components. No clause stating that all fees are non-refundable overrides a mandatory withdrawal, refund, or defect remedy.
11 Voluntary cancellations refunds and scheduling
Outside mandatory statutory rights, refunds, cancellations, and rescheduling are governed by the conditions disclosed for the specific offer before purchase or agreed individually in writing. A change of mind, lack of use, failure to download available content, or failure to attend a booked appointment does not in itself create a refund right.
If Human Design with Gloria cannot provide a paid service and no reasonable replacement arrangement is accepted, the amount attributable to the unprovided service will be refunded. This does not limit any further mandatory rights.
12 Intellectual property and permitted use
All course content, recordings, text, designs, worksheets, reference PDFs, and other resources remain protected by applicable intellectual property law. A purchase grants the customer a personal, limited, non-exclusive, and non-transferable right to use the content for the access period stated for the offer.
Unless Human Design with Gloria gives prior written permission, the customer may not share login credentials or access links; copy or redistribute content beyond lawful personal-use exceptions; resell, sublicense, publish, upload, or publicly perform the content; use it to teach or provide services to a group or third party; record private sessions; or materially modify the content to create or market a derivative product.
Mandatory statutory uses and quotations permitted by law remain unaffected.
13 Customer conduct and access
Customers must use private sessions, portals, and communication channels lawfully and respectfully. Access may be suspended where reasonably necessary to address payment fraud, security risks, unlawful sharing, material intellectual property infringement, harassment, or another serious contractual breach. Where appropriate, the customer will first be given notice and a reasonable opportunity to remedy the breach.
A suspension or termination does not affect statutory rights and must be proportionate to the circumstances.
14 Technical availability and third party platforms
Delivery and communication may depend on third-party services, including Squarespace, payment providers, video or audio hosting, email, and scheduling platforms. Continuous error-free availability cannot be guaranteed. Human Design with Gloria will take reasonable steps to restore access or provide a suitable alternative when a disruption materially affects a purchased offer.
This section does not exclude responsibility where Human Design with Gloria is legally responsible for providing a conforming digital product or service.
15 Liability
Human Design with Gloria has unlimited liability for intent and gross negligence; for injury to life, body, or health caused intentionally or negligently; under mandatory product-liability law; and where a guarantee has expressly been given.
For slight negligence affecting an essential contractual obligation, liability is limited to the foreseeable loss typical for the contract. Essential contractual obligations are those whose performance makes the proper execution of the contract possible and on which the customer may ordinarily rely. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
These limitations also apply to the provider's legal representatives and agents. They do not restrict mandatory consumer rights relating to digital products or other rights that cannot lawfully be excluded.
16 Data protection and confidentiality
Personal data are processed in accordance with the website Privacy Policy and applicable data-protection law. Customers should not send unnecessary medical records, highly sensitive information, or third-party personal data through ordinary booking or communication channels.
Human Design with Gloria treats the substance of private sessions and mentorship communications as private, subject to legal obligations, necessary service providers, protection of rights, and situations involving an immediate and serious safety concern. This contractual statement does not create a legally regulated professional privilege.
17 Governing law and mandatory consumer protection
German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers habitually resident outside Germany, this choice of law does not remove mandatory protections granted by the law of their country of habitual residence where those protections apply under conflict-of-law rules.
Any mandatory rules on jurisdiction remain unaffected. For business customers, the courts at the provider's place of business have jurisdiction where such an agreement is legally permitted.
18 Consumer dispute information
Information on whether Human Design with Gloria is willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration body is provided in the Imprint or other legally designated website notice. The former European Commission Online Dispute Resolution platform is no longer available.
19 Changes and severability
The version of these Terms supplied or made available when the contract is concluded governs that contract. Later changes do not retroactively alter an existing contract unless the customer agrees or the law permits the change.
If a provision is wholly or partly invalid, the remaining provisions continue to apply. The invalid provision is replaced by the applicable statutory rule; it is not replaced by a rule that disadvantages a consumer beyond what the law permits.
20 Contact
Questions, contractual notices, complaints, and withdrawal communications may be sent using the contact details stated in the Imprint and the applicable withdrawal instructions.